Welcome to our online store
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Customer Service

Ordering
We accept payments by Credit Card (Visa, Mastercard, American Express,  Discover Paypal).  Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.  The pre-authorization is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.  Orders are normally processed and shipped within 1-2 business days. 

No Returns
Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please email us for the quickest response.

Exchanges
7 Day Exchange Policy. To be eligible for an exchange, you must first alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will issue you a credit.

Sales Tax
Sales tax will only be charged on orders shipped to California. Prices displayed on the website are exclusive of taxes.


Shipping & Delivery

Holiday Shipping Policy:

Ordering deadlines vary for standard shipping and expedited delivery services. Please see the following service options. (Please note that billing verification will still be conducted as normal and some delays may occur if extra verification is need)

  • December 14 — USPS Retail Ground
  • December 20 — First-Class Mail®
  • December 21 — Priority Mail®


Please allow up to 1-3 business days for order processing and verification, and an additional 2-7 business days for delivery. 

Tracking Your Order
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email. You will have your order information and tracking number in your account page. 

 

Contact Us
If you need assistance with making a purchase or with your order, please submit your inquiry with the form below.